FAQ-ENG

Under situations as listed below:

Tropical Typhoon Signal No. 8 (or above) has been hoisted, OR
Tropical Typhoon Signal No. 8 (or above) will be issued within two hours as announced by the Hong Kong Observatory. OR
“Extreme conditions” after super typhoons are in force (announced by the Hong Kong Government before the Hong Kong Observatory replaces Tropical Cyclone Warning Signal No. 8 with Tropical Cyclone Warning Signal No. 3)

The following arrangements will apply:

1. Classes and Examinations not yet started

Face-to-face classes and in-person examinations scheduled to start within 4 hours after the warning is cleared will be cancelled.
Face-to-face classes and in-person examinations scheduled to start 4 hours after the warning is cleared will commence.
Online classes and online examinations will continue as scheduled.

2. Classes and Examinations already started

All face-to-face classes and outdoor examinations will be suspended immediately.
All in-person examinations, except those held outdoors, will continue until the end of that examination session.
Online classes and online examinations will continue until the end of that session.

The following arrangements will apply:
(a) Classes and Examinations not yet started

Face-to-face classes and in-person examinations scheduled to start within 4 hours after the warning is cleared will be cancelled.
Face-to-face classes and in-person examinations scheduled to start 4 hours after the warning is cleared will commence.
Online classes and online examinations will continue as scheduled.

(b) Classes and Examinations already started

Face-to-face classes and in-person examinations, except for those held outdoors, will continue.
For outdoor classes and examinations, the Trainer should immediately suspend the outdoor activities, take all learners to a safe place, and remain there until it is safe for them to return home.
Online classes and online examinations will continue until the end of that session.

(Remark: Inquiries may be made to HKIOS Administration by WhatsApp +852 9338 1281.)

Once you are accepted as an HKIOS trainee, you will be assigned a HKIOS account for your personal use.

You may click ‘Create Account’ at the top right corner of www.hkios.hk.

You may ‘Sign In’ your HKIOS account and then go to ‘My Profile’. On the profile page, click ‘edit’, then ‘general’ and make changes as required.

Please email info@hkios.hk with your details.

You may click ‘Sign In’ at the top right corner of www.hkios.hk and then go to ‘Forgot Password’.

You may ‘Sign In’ your HKIOS account and then go to ‘My Profile’. On the profile page, click ‘edit’, then ‘change password’.

Please go to www.hkios.hk/courses-eng and click on the course name that you are interested in. This will lead you to the page of that course. Once there, you can find all the course details, and choose to enrol online or download the enrolment form for that course.

Please contact us by email info@hkios.hk or Whatsapp +852 9338 1281 with your details.

Please contact us by email info@hkios.hk or Whatsapp +852 9338 1281.

You can take as many courses that we offer at the time, contingent on being able to complete all the training requirements.

Course participants must meet all the training requirements (including timely and complete attendance) to receive the Award and Recognition of a course. Please contact us by email info@hkios.hk or Whatsapp +852 9338 1281 so that we can assess whether you should be allowed to take the course.

Your enrolment will be confirmed by email at least 1 week before the course starts.

Your HKIOS account will contain the courses that you are signed up for. Click the relevant course name and go to the individual course page. Details of the course including the training materials will be available on the individual course page. Please read the course instructions carefully and act accordingly.

Each course is different, and you may refer to ‘Award and Recognition’ of the respective course page. When you meet the graduation requirements of a course, you will at least get a ‘Certificate of Completion’ of that course.

You must meet the Assessment requirements as well as timely and complete attendance of the training. Details about Assessment and duration of completion can be found in the respective course page. You should also refer to the ‘Attendance Rules’ below.

You may provide your employer with copies of the ‘Certificate of Completion’ as proof. Your employer may then validate your HKIOS training achievements through ‘Find an Alumni’ at the top right corner of www.hkios.hk or contact us by email info@hkios.hk.

Please apply by email info@hkios.hk or Whatsapp +852 9338 1281 with your reasons.

We shall charge a nominal fee of HK$100 and you are required to collect the certificate in person with your identity document.

Attendance requirements may vary from course to course. This will be specified in the respective course details. Attendance is recorded in an attendance sheet for face-to-face classes or tracked by the system with your image captured for online training classes.

You must notify us in advance or as soon as possible by WhatsApp +852 9338 1281 with your details and reasons. Arrangements will be made for you to receive the missed training.

Please pay via any of the following means. After payment, please provide us with a copy of your payment proof, your name and details of the course/event that your payment is for via WhatsApp +852 9338 1281.

1) By PayMe:
PayMe No.: 9338 1281
Account Name: “The Hong Kong Institute of Security Limited”

2) By Direct Deposit:

Pay to HSBC A/C No. 747-236032-838

Account Name: “The Hong Kong Institute of Security Limited”

3) By Cheque:

Payable to “The Hong Kong Institute of Security Limited”

Penny is an accomplished and well-rounded professional in security risk management and financial crime risk management. She has over 40 years of experience in public sector law enforcement and private sector corporate governance and management in these fields.

Penny served in the Hong Kong Police in 1976-1993, primarily in criminal investigation with special focus on commercial crime investigation and crime prevention. She left as a Detective Senior Inspector.
Penny served in two international banks in Asia. She served in the Standard Chartered Bank in 1993-2000 and left as its Area Head – Security & Operations Risk Management for Hong Kong, China, and Northeast Asia. She also served in the Bank of America and later Bank of America Merrill Lynch in 2006-2011 as its Regional Director of Security and Regional Director of Investigations in Asia.
Penny has been a security risk consultant since 2000. She was the Associate Managing Director of Kroll Associates (Asia) Ltd. in 2000-2003 and has been the Principal Consultant of “K2 Consulting Co. Ltd. (K2)” since 2011.
Penny founded K2 in 2003, which initially focused on offering security management training and later expanded to security consulting services. K2 had been the training partner of the “International Professional Security Association – Hong Kong (IPSA HK)” until the establishment of the Hong Kong Institute of Security in 2022.

Penny has been a pioneer in promoting professional development of the security services in Hong Kong since the 1990’s:

Penny was the Chairperson of IPSA HK in 1993-2003 and 2009-2011 and led in re-defining the criteria for membership advancement to include professional qualifications and practical working experiences.
Penny was an appointed member of the Security Services Training Board of the Vocational Training Council (“VTC”) in 1998-2006 and led in the first manpower survey of the security industry in Hong Kong, among others.
Penny was a Board Director of the Association of Certified Fraud Examiners - Hong Kong Chapter and served as its President in 2009-2011 and Director of Training in 2007-2009. She was instrumental in developing and launching the Investigations Training programme of the Hong Kong Chapter.
In 2013-2018, Penny was appointed by the Education Bureau as a member of the Industry Technical Advisory Committee of the Qualifications Framework for Security Services. She led in the establishment of the Specification of Competency Standards (“SCS”). On assignment by the VTC, she authored several SCS-based training packages as essential learning and assessment guidelines for security training. She has also been appointed as the Assessor and Question Writer of the Recognition of Prior Learning Programme under the QF for Security Services since 2021.

Penny received her security training in the Home Office in UK, the Edith Cowan University in Australia, and the University of Louisville in the US. She also holds a Diploma in Adult Education and Training by the HKUSPACE.

Penny is a Fellow Member of IPSA HK, Diplomate of the International Institute of Security, Certified Business Continuity Professional of the Disaster Recovery Institute, and Certified Fraud Examiner of the Association of Certified Fraud Examiners.

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轉眼間已到2022年的最後一天，又是回顧過去，展望將來的時刻。

過去一年，香港保安業發生了兩宗與職安健相關的死亡事故，包括:

(一) 8月份，一名保安員在一間健康中心的入口處以手動形式關閉一道機動横向滑動式金屬閘門時，被一扇倒下的閘門壓斃。詳情可參閱勞工處給東主／僱主發出的職安警示及參考資料（https://www.labour.gov.hk/.../WSA_Pressed_by_a_Toppled...）

(二) 10月份，一名保安員在執行保安巡邏時，從一幢住宅樓宇 5 樓的平台墮下至地面身亡。詳情可參閱勞工處給東主／僱主發出的職安警示及參考資料(https://www.labour.gov.hk/.../WSA_Fall_from_height_TC.pdf)

操作閘門及巡邏都是保安日常工作，前線保安人員對工作地點的職安健意識固然重要，同樣重要的是保安管理人員對自身的職安健責任的認識，包括做好風險評估，採取足夠的安全措施及為前線人員提供適當的指示及培訓等。

寄望來年大家身心康泰，事業進步！

Penny Fung, 培訓及專業發展總監

2022年12月31日

In the blink of an eye, it is the end of 2022. Let me take this chance to look back on the past and look forward to the future.

In the past year, two tragic events occurred in the security industry, both of which involved OSH-related fatalities. They include:

(1) In August, a security guard was pressed to death by a toppled leaf of a gate when she was closing the power-driven metal horizontal sliding gate manually at the entrance of a health center. For details, please refer to the Work Safety Alert issued by the Labor Department to proprietors/employers (https://www.labour.gov.hk/.../WSA_Pressed_by_a_Toppled...)

(2) In October, a security guard plunged to death from the flat roof on 5/F of a residential building onto the ground floor while conducting security patrol. For details, please refer to the Work Safety Alert issued by the Labor Department to proprietors/employers and related reference materials (https://www.labour.gov.hk/.../WSA_Fall_from_height_EN.pdf)

Operating gates and conducting security patrols are day-to-day security tasks. While it is important for security personnel in the frontline to be aware of safety and health at work, it is equally important for security personnel at the management level to be aware of their occupational safety and health responsibilities, which include conducting risk assessment, putting in place safety measures, and providing adequate instruction and training to frontline security personnel.

Wishing you safety and health, and prosperity in the coming year!

Penny Fung, Director of Training and Professional Development

31 December 2022

IT 和實體保安團隊將會聯手

實體保安與IT的融合正在加速，並且不會只局限於技術方面。

未來一年，不少機構會尋求優化IT與實體保安團隊之間的協作。這兩個寶貴技術的連結，會讓機構更有效地應對風險和最大化利用機構的整體數據。儘管沒有一刀切的方法，大多數人都會考慮以下的策略：
-        實體保安的領導者會擴展其部門的IT專業能力
-        保安運作的功能將會擴大，以便應對實體保安風險和利用來自兩個群體的數據
-        IT團隊亦會引入實體保安，並開始負上監督實體保安任務
隨著這些以人為本的整合的不斷發展，對統一系統和雲端連結的實體保安解決方案的需求亦會隨之增長。這將會幫助團隊全面了解系統和不斷變化的風險，同時幫助他們從數據中提取更多有用的訊息。

實體保安數據民主化將加速

實體保安數據民主化正在進行中。與過往相比，愈來愈多雇員需要接觸實體保安技術和數據。Genetec的2024年實體保安趨勢研究報告指出，近40%的機構仍面臨實體保安勞動力短缺問題。對特定任務或資訊存取的把關只會加劇資源的壓力。

隨著數位時代雇員角色的轉變，機構將尋求更具協作性的實體保安技術。它們需要更容易使用的解決方案，並且能支援保安部門以外的人員安全及有限度的使用。

這帶來的現象，將包括：犯罪現場的目擊者能夠安全地將其手機的錄影共享到中央證據貯存庫或團隊負責人監督與其部門相關的存取請求。

對許多機構來說，這將會增強整個企業的勞動力，亦會幫助它們擴大保安投資的價值和應用範圍。

出入管制現代化將成為最重要的技術投資

出入管制現代化仍將是各機構於2024年的首要任務。為了減輕系統升級的複雜性，不少機構將轉向採用混合雲端模式及雲端就緒的出入口管制解決方案。這將帶來持續的創新和網絡安全更新，從而加強從門到網絡的安全。

我們亦將看到對開放出入管制解決方案的更大需求。比過往任何時候，各機構都更希望能夠自由地添加和連接現有的最新技術。到2024年，這將包括從物業管理系統、生命和安全解決方案到人力資源管理軟體和行動憑證等等。

將出入管制與這些不同的技術相結合，可以提高營運效率和持續發展的主動性。亦會讓雇主增進持卡人的體驗，尤其是對流暢和方便的感覺。

很多人將捨棄單獨管理錄影和出入口管理系統。為了提高效率，領導者將採取行動實現系統統一。這將簡化系統監控和維護任務，從而提高企業產能並節省成本。

機構將尋求最大化混合雲投資出入管制現代化將成為最重要的技術投資

到2024年，實體保安業對混合雲的採用將大幅增加。最近的研究發現，44%的機構已經在超過四分之一的實體保安部署了雲端或混合雲環境。

隨著雲端採用率的上升，人們對新的即插即用、雲端就緒設備愈來愈感興趣。它們不單只讓採用雲端服務更容易，還增強了邊緣的運算能力。

我們也將看到人們對雲端數據的使用和相關成本的關注。那些已經採用了混合雲的人們正在尋求從雲端支出得到最大回報的方案。很多人將依靠渠道合作夥伴以探索保安以外的用例，最大限度地提高混合雲的投資回報。

城市將專注於建立公眾信任

近年，警察部門一直在努力招募和留住警員。為了解決這個問題，許多城市正在投資新的打擊犯罪技術。從車輛調查系統和態勢感知平台到無人機和可穿戴設備，全部都使有助於提高公共安全部門的效率。

隨著科技的使用在城市中擴展，公共穩私問題也隨之增加。2024年，我們將看到城市越來越致力於建立更多公眾信任並加強穩私保護工作。以下的核心策略將有幫助：
-        選擇採用以穩私為本而設計的解決方案，以便能更佳地控制所收集、處理和共享的數據。
-        與值得信賴的技術供應商合作，確保優化所有防線並強化系統。
-        採取更透明的措施來保護資訊，並分享新科技投資如何增強社區安全的指標。
-        創建合作夥伴計劃讓公民呈報事故、提供回饋和參與社區警務工作。

IIoT（Industrial Internet of Things 工業物聯網）成長和數據優化解決方案將蓬勃發展

進入市場的實體保安設備和其他工業物聯網感測器的數量正在增加，但仍未能滿足各個行業的機構的需要。IT和保安專家希望擴展其保安部署的數據類型。此外，他們亦希望從貯存系統中抽取數據，並建立數據湖以服務未來的目標。

在這關鍵時刻，選擇以API為中心及開放架構的統一實體保安平台的人將隨著時間的推移獲得最大收益。他們可以就著自身條件靈活地組合和同時分析不同來源的數據。最終，這能夠為新的數據驅動策略提供信息，並最大限度地提高所有科技投資的回報。

在數據湧現期間，許多機構還須尋找方法來增強操作員的能力，並將當前的工作流程數位化。因此，付帶嵌入式分析、自動化工具和視覺儀表板的實體保安解決方案的需求將會增加。

機構將側重政府批準的解決方案

據IBM稱，2023年的每宗數據外洩事故的平均成本為445萬美元。當中只有三分之一的公司是透過內部保安團隊來識別漏洞。

進入2024年，許多機構將依照政府指示和認證來作出技術決策並審查其供應鏈。這將增加對政府批準、高度合規的實體保安解決方案的需求。

目前，最嚴格的數據保護要求適用於政府機構和基本服務。其他機構亦正在密切關注中。

透過採用類似的策略和解決方案，機構將可使用最先進的工具，更快捷地識別和遏制威脅。亦可透過向合作夥伴和客戶展示認真對待網絡安全來證明其可信度。同時，還可以增強機構的抗壓和業務延續能力。

實施網絡防禦是各個機構的持續關注點

2023年，31% 的終端用戶表示他們的機構成為網絡犯罪分子的目標。儘管各機構不斷改善網絡安全措施，人們對網絡安全的擔憂程度仍在持續上升。

2024年，更多機構將使用網絡安全工具來增強自動化和主動風險偵測能力。這些可能包括使用監控網絡安全儀表板以識別即時漏洞或使用決策支援解決方案來簡化和追蹤維護任務。

實體保安業在增強網絡抗壓能力方面取得了重大進步，但強化實體保安系統是基本要求和不斷發展的專業。

Frequently Asked Questions

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About HKIOS courses

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What are your attendance rules?

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Discount and Financial Assistance

Do you provide discounts for HKIOS courses?

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I need to cancel my enrolment for a course. What should I do?

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2022.11.04 – 丙類保安工作的最高年齡限制由55 歲提升至60 歲

2022.11.04 – upper age limit for Cat C security work raised from 55 to 60

Webinar

Missed this talk?

(CSI / IPSA HK / HKIOS members, students and employees are encouraged to attend)

Webinar

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(For CSI / IPSA HK / HKIOS members, students and employees only)

網上研討會

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(只供 CSI / IPSA HK / HKIOS 會員、學員及屬員參加）

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